Shipping policy

1. Shipping Origin and Destinations

Orders are shipped from Dongguan, China.

We ship to selected destinations in the United States, Asia-Pacific, Latin America, the European Union, the United Kingdom, Australia and Africa. Available shipping services depend on the destination and the products ordered.

Please enter your delivery address at checkout to view available shipping options. If no shipping option is displayed, contact support@maxyond.com for assistance.

2. Order Processing

In-stock orders are normally dispatched within 5 business days after payment is received.

Orders requiring additional shipping arrangements, including certain battery-containing products, will be dispatched after the arrangements and any additional charges have been agreed and paid. We will contact you if additional processing time is required.

Business days exclude weekends and public holidays.

3. Shipping Methods and Estimated Transit Times

Estimated transit times after dispatch are:

· Express Shipping: approximately 5–8 business days, using DHL, UPS or a comparable express service.

· Registered Mail: approximately 8–15 business days.

These transit estimates do not include order processing time and are not guaranteed delivery dates. Actual delivery times may vary due to destination, customs clearance, public holidays, carrier availability and local delivery conditions.

Not all shipping methods are available for every product or destination.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the delivery destination and the applicable shipping rules for your order.

Where free shipping is available, the eligibility conditions and available service will be shown at checkout. Free shipping does not include import duties, import taxes or customs clearance charges. Battery-containing products remain subject to the special shipping arrangements described below.

5. Products Containing Batteries

Thruster packages containing batteries may be ordered directly through our website. These products may require special shipping arrangements, and the shipping charge collected at checkout may not cover the final shipping cost.

If an additional shipping payment is required, we will contact you with the amount and explanation before dispatch. Your order will be held until you approve and pay the additional charge.

If you do not accept the additional shipping charge, you may cancel the order before dispatch and receive a full refund of the amount paid for that order, including the shipping charge collected at checkout.

6. Import Duties and Taxes

Customers are responsible for import duties, import taxes and customs clearance charges imposed by the destination country, unless these charges are explicitly shown as collected at checkout.

These charges are separate from shipping fees. Customs clearance may also affect delivery times.